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Monthly Archives: August 2007

10 things you can do to get better customer service

#1: Be clear about your expectations The clearer you are to the service provider about what you are expecting, the smaller the chance that you’ll be unpleasantly surprised. When explaining your expectations, try to be as specific as possible. Frederick Brooks, in his classic The Mythical Man-Month, said that project milestones should be “defined with […]

10 things you should know about VoIP over wireless

Voice over IP (VoIP) can provide substantial savings on your telephone service by allowing you to use an IP network to make phone calls instead of the traditional telephone companies’ public switched telephone network (PSTN). Many organizations today run IP networks over wireless technology, and it’s possible to run VoIP applications over Wi-Fi, too. But […]

10 tech certifications that actually mean something

There are hundreds of tech certification programs and exams out there, some sponsored by software vendors, some by vendor-neutral organizations, and some by educational institutions. A number of them are easy to obtain — as evidenced by the many IT pros who list a three-line string of acronyms after their names. You pay your money […]